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RMA: technical service request

Fill out the form to request an evaluation or maintenance for your equipment. Your information reaches the DVPRO team by email.

You will find it on the equipment label.

Describe the fault, when it started, whether it always happens and which tests you have already done.

If the fault involves software, tell us the program and the version.

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Contact support

Phone
+55 31 3284-3521
Support email
dvpro@dvpro.com.br
Business hours
Monday to Friday, 09:00 to 18:00
Response time
Within 1 business day

What happens next

The team reviews your report and gets in touch to guide initial tests or authorize shipping. If an in-person diagnosis is needed, you will receive instructions for packaging, address and documentation. If a paid repair is needed, the quote will be presented before the work is done.

I prefer to get in touch by email

Wait for shipping instructions

Do not ship the equipment before you receive DVPRO's instructions. The form does not generate an automatic shipping authorization.

Use of your data

We will use the information you send to review this request and get in touch about the service.