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Maintenance and technical support

DVPRO is your point of contact for usage guidance, configuration questions and maintenance requests, with referral to the manufacturer when needed.

Help using your equipment

Send the brand, the model and a description of your question. For software issues, also include the version you are using and, if possible, an image of the message displayed.

Contact support

Go to the PCC

Evaluation and maintenance

If your equipment has a fault or needs evaluation, open an RMA request. The team does an initial review and tells you how the service will proceed. Warranty terms, costs and timelines are assessed case by case.

Open an RMA request

Before you ship

Wait for DVPRO's instructions on authorization, address, packaging and documentation. Submitting the form starts the service process; shipping the equipment depends on that guidance.

Contact support

Phone
+55 31 3284-3521
Support email
dvpro@dvpro.com.br
Business hours
Monday to Friday, 09:00 to 18:00
Response time
Within 1 business day